FAQs

What are your shipping options?

*All Shipping options include Order Tracking.

For more information see our Shipping Policy.

How long does the shipping/delivery take?

The processing time for orders is 2-5 business days. Once the courier is already done loading your package on the plane, delivery time within the United States is approximately 4-7, and 10-25 days internationally. Please also take note that there are some unforeseen circumstances like customs delays that we are not able to control on our end and there are also some delays if there is an upcoming holiday season.

*NOTE: Due to COVID-19 slowdown of the global logistics system, we are experiencing slower than usual delivery times

What should I do if the received item is damaged?

We only replace items if they are defective or damaged. Buyers are required to provide photographic evidence of the product defects to value@valuegearonline.com.

Can I get replacement for the damaged item?

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 90 days from placing an order.

To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to value@valuegearonline.com.

If the case is deemed valid we will notify you via email on where to return and ValueGearOnline will cover related cost to deliver a replacement.

No re-stocking fees will be charged.

After 90 days from placing an order, buyers can no longer request for item replacement for any reason.

Do you offer a guarantee?

Yes. We offer a 90 day guarantee with refund as stated above.

Do you allow product exchanges?

We do not offer exchanges, but we offer refunds or replacements as per our refunds and replacement policies.

I want to change my order!

We are not responsible if a package is un-deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at value@valuegearonline.com as soon as possible. for more information see our shipping policy.

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed. But if a mistake was made during ordering, and the order is still being processed, please reach out and we can attempt to make changes to your order.

Where is my order?

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at value@valuegearonline.com where we will promptly get back to you!